FAQ

Where does this store ship from?

Your orders will ship from Edgerton, Kansas, a little town just outside of Kansas City.

What is this store's return and exchange policy?

Products damaged in shipping will be replaced, but otherwise all sales are final.

Do you accept orders placed outside of the US?

Yes, but shipping costs can be hard to estimate for some items (especially small ones) so try contacting us directly if you want something shipped outside of the US so we can give you a better estimate of total shipping costs.

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

What if I want to customize a lasercut product or want a custom part/thing made?

Just email me (craig@built-to-spec.com) and I'll send you additional details and give you a quote. See my site for some additional details on available materials and pricing:

http://www.built-to-spec.com/blog/laser-cutting-services/

I'm always interested in making new stuff!

What is Storenvy?

This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?

The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.